Services

If you have decided on a product from our company, our attentive customer support has often already begun with the evaluation of your soldering process. This collaboration also continues after the implementation in your company.

Our service team advises you in all areas, be it the regular execution of recommended maintenance measures, the supply and installation of replacement-parts or the training and further education of your employees – our team is always at your side with help and advice. Telephone service, remote maintenance via remote service and process consulting are also part of our service offering.

A competent team of experienced service and process technicians is at your disposal. Telephone service, remote maintenance via remote service and the provision of process consulting are also an element of our service offer.

For a fast and uncomplicated purchasing of tools, additional articles and consumables billable on invoice we invite you to visit our EUTECT-Online Shop.

Service & Maintenance

Service- & Maintenance packages

Our process solutions are developed for the individual needs of our customers. They are designed for the specific processes, products and working environments and are often only realized once in a single configuration.

For this reason, we tailor our service and maintenance packages just as individual as our machines. Because service and maintenance not only have to contribute towards the functionality and the value preservation of the machine, they must also be geared to the processes, products and working environments of the customer.

Contact us for a service- or maintenance contract that is tailored to your application. We will be happy to consult you and work out a tailor-made package for you.

Spare parts

We keep spare parts in stock for almost all of our modules as well as for all machines. In most cases we manufacture the spare parts internally in our own mechanical engineering department.

The supply of spare parts can be an integrated component of your service- and maintenance package, so that in an emergency you can quickly and reliably continue producing.

For a supply of spare parts integrated in the service- and maintenance contract, please contact us. We will be happy to advise you work out a tailor-made package for you.

Educational & Training Courses

Training courses & workshops

Employees come and go, machines and production processes are moved to different locations, or you want to refresh your internal knowledge, regardless of the reason, we train you and your employees worldwide in the efficient use and maintenance of your EUTECT system and modules.

We will be happy to share our process knowledge and experience with you or work out individual workshops for you on all aspects of soldering in electronics production.

For example, we offer training courses and workshops on the following topics:

  • Alloys and surfaces
  • Product design for optimal solderability

Are you missing a certain topic?Please contact us.

Process training courses, consulting & automation consulting

We offer our customers individual process training courses, that include both general topics all around soldering as well as being tailored directly to your individual requirements. The training courses can be conducted both in the EUTECT Technology or at your site and usually last one day.

Besides the training courses we also offer process consulting, in order to make your existing soldering processes even more efficient. Thereby the soldering process is analyzed precisely according to the specification of your objectives. Based on the analysis, measures to achieve the objectives are formulated and presented. The process consulting thereby relates not only to EUTECT systems. We are also happy to support inquiries about soldering processes, in which third-party systems are used.

Since soldering processes are often embedded in a process chain or inline production, we also incorporate automation consulting. Here, the objective is to efficiently integrate the soldering process into the manufacturing process in combination with all other relevant production processes with regard to automation technology. The many years of experience of our experts in custom mechanical engineering and electronics production thereby help to propose and implement the right steps.

Pilot series-, C-sample- & small-batch production

Besides the evaluation of your soldering process, in the EUTECT Technology Center we also offer our customers the production of pre-series or small-batch products. Often it is decided after the very first installation, whether modifications to the product and consequently also to the soldering process must be implemented. These modifications naturally then have an influence on the final soldering process. In other cases the production volumes are too small for an EUTECT system, or the product is too complex to be soldered in a standard machine. Our customers can then also utilize our EUTECT Technology Center. The same applies for the processing of production peaks.

preservation of value

In every unit delivered by Eutect, not only labour time but also material values have been invested, which can be used for new projects. This can be, for example, the production cell, kinematic solutions but also soldering modules such as soldering nozzles, wire feeders or thermodes. If these parts are still operating, they can also be reused and can be integrated into other machine concepts if the sustainability and cradle-to-cradle idea is applied. This approach is based on a continuous and consistent recycling management. After a general overhaul, the cell can be rewired, equipped with new modules and an updated control cabinet that is adapted to the new processes and thus made fit for new tasks. The wiring harnesses can no longer be used, but the previously integrated soldering modules, robots or other kinematic systems can be used in other projects after a test and overhaul. Some of the newly assembled machines are also returned to the production cycle as rental machines. In addition to entire machines, we also overhaul individual modules. These are also tested thoroughly. After the revision, the exchange of wear parts and an extensive function test, the modules are used for new projects or are first put into stock in order to be able to react quicker to inquiries.

QR-Code

Every module and every machine leaves our premises with its own QR-code. Concealed behind this code is the machine operation manual. Although this is sent with the system, but is often lost in the daily business. Due to the high degree of individualization of our machines, the operating manuals are also greatly individualized, every system has its own document. By scanning the QR-code, operators, service staff and supervisors have access to the latest version of the operation manual at all times.

The QR code is an option which is chargeable.



		

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Assembly and service terms 2020

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